Main Accountabilities
-Customer
61 Identify and develop potential, sustainable customer relationships
61 Devlelop and maintain strong existing IP customer relations and loyalty
61 Respond to customer RFI, RFQ and Tenders
61 Respond to IP customer needs/enquiries/complaints
61 Lead and monitor the execution and implementation of big projects
61 Understand and implement solutions to meet customer requirements

-Head of Commercial
61 Work with commercial head to achieve the revenue and GP objectives.
61 Provide IP customers data to Head of Commercial to facilitate business performance review & evaluation
61 Support to devise, fine tune and implement overall strategy and directives

-Other Functions
61 Coordinate with different departments to deliver quality service to IP customers
61 Maintain good communication and working relationship with others functions

People Management
61 Develop a high performance service culture within the functional station
61 Develop KPIs with team members and monitor individual performance

Requirements for the Job：
-Divisional Experience
61 Good knowledge about DHL business and org chart
61 Good knowledge on international trade/forwarding
61 Good knowledge on multi-model transportation

-Functional Experience
61 Proven track records of clients resources and market connections
61 Good understanding of project / chartering sales knowledge
61 Good knowledge on cargo
61 Good knowledge on handling emergency cases
61 Good relationship-maintenance/ building skills
61 7 to 10 years of relevant working experience with at least 5 years in management role, preferably in shipping or freight forwarding

Language Requirements：English-Full fluency in written and spoken