Main Accountabilities

Accountabilities:
Customer
1. Identify and develope potential and sustainable customer relationship
2. Deveopleand maintain strong existing Multi-National Customer relations and loyalty
3. Ensures teams and members respond to RFI,RFQ and tenders
4. Respond to customer's needs/queries/feedbacks/complaints in a structured and orderly manner
5. Lead in customer engagemnets and strategic customer interfaces
6. Ensure Sector Growth/Development Strategies are formulated to maximise and enhance the Companies footprint/market share
7. Provide SVP Head of Sales advice/information to facilitate/enhance business performance, review and evaluation
8. Support SVP Head of Sales to devise, formulate and implement overall Sales and Marketing strategy and directives
9. Work with other DHL divisions for end-end supply chain solutions and collaborations
10. Work with countries and internal departments such as Products, VAS, Finance, *** Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
11. Coach and work closely with team - Sector Head/ Key Account Managers and Business Support Managers
12. Regular Performance Dialouge with Sector Heads, KAMs to ensure team are up to speed and perfoem to an optimal level
13. Ensure quality pipelines, sales KPI are met and exceeded

Measurement Criteria / KPIs:
1. Ensure Sector Strategy plan in place
2. Review with Sector teams/District and Branch
3. Existing customer retention & continued patronage
4. Developing new revenue and profitable growth
5. Timely settlement of customer issues and disputes
6. Exceed agreed sales and related targetseg Pipelines, Sales calls etc
7. RFI/RFQ Response
8. Relationship Mapping
9. End to End solution
10. Sales & Product Collaboration
11. Team Management
12. Usage of Sales Reporting tools

Requirements

Skills
1. Management and Decision Making
2. Excellent Leadership skills
3. Strategic/Cross border thinking
4. Excellent track record in leading Effective Sales team
5. Planning and Organization
6. Industry/Sector Knowledge and Expertise
7. Customer Focus and Good Business sense
8. Cross Cultural management experience
9. Excellent Communication skills
10. Commercial/Sales knowledge and experience
11. Excellent Interpersonal skills
12. Excellent Influencing skills
13. Excellent Negotiation skills
14. Solution design and process mapping skills
15. Excellent Analytical skills

Experience
1. More than10 years in the logistics or forwarding Industry
2. More than 7 years leading and managing team
3. Sales and KPI focussed with track record of exceeding them
4. Experience in International supply chain

Educational Qualifications
1. Degree Holder, relevant post graduate qualification will be an advantage
2. Fluent use of English (both written and spoken)
3. Competent Computer skills required.