Main Accountabilities:

Account Management
61 Lead the Account Management Team to fulfil and exceed customer’s requirements and expectation
61 Assist Customers for continuous improvement based on DHL value propositions
61 Lead the Account Management Team to address operational issues with customers, identify trends and establishing best-practices.
61 Focus on establishing and meeting customer SOP, accurate and timely billing, and achieving KPI performance targets
61 Compile KPI reports from across the region and communicate the performance for customers to a wider business audience globally.

Business Development
61 Support Business Development team in preparation of RFQs and RFIs, customers meetings & conference calls
61 Work with Service Delivery team on new accounts acquired & multiple project implementations
61 Coordinate with other departments or business units to minimise operations cost, maximise revenue and optimise operations efficiency

Planning
61 Introduce best practices operational performance across OMS implementations based on SOP and logistics experience.
61 Implement new businesses and programs. Analyse existing service model and drive for continuous improvement

Management
61 Monitor the service level of Account Management team
61 Conduct reviews with team members for customer problem resolution.
61 Allocate the manpower and resources based on service demand and revenue streams

Requirements for the Job:

61 Knowledge of End to end supply chain management
61 Experience in managing process/system enhancement
61 Familiar with Standard Operating Procedures (SOP)
61 Bachelor degree or above in Business or Logistics
61 Minimum of 7 years experience in Logistics/Supply Chain Industry
61 Good interpersonal, communication and negotiation skills
61 Good planning analytical and problem solving skills
61 Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook