Senior Claims Associate, IRM APAC
DPDHL’s Insurance & Risk Management(“IRM”) proud ourselves on being an enabler of the most talented professionals within the insurance & risk industry. We know that our strength and capability come from our people, their different perspectives, experiences and backgrounds. Renowned for empowering our people, IRM ensures the business divisions are delivered the “best-in-class” claims handling service, positioning the divisions to achieve customer satisfaction while maintaining business sustainability. As our service offering continues to expand, a newly created opportunity has arisen for a professional Claims Associate, to join our elite team of Regional Centre of Excellence in Shanghai.
Key Responsibilities:
- Serve as a key member of IRM APAC Claims team, contributing to the achievement of the organizational business objectives.
- Manage high volume marine cargo / freight claims from different APAC countries, ensuring the claims are handled swiftly and efficiently, steering comprehensive investigation into the underpinned circumstances, reviewing and deciding on the validity of a claim, checking for any potentially fraudulent activity and proactively achieving economic, early resolution for all customer claims in accordance with industry standards and company guidelines.
- Pursue robust recovery action against the potential third liable parties including the actual carriers, subcontractors etc.
- Perform loss mitigation and root-cause analysis to identify corrective actions and drive service improvements.
- Maintain effective communications with business partners, customers, underwriters and external experts, including coordinating across multiple departments within the company.
- Enter the claims into the claims system and maintain the system entry in line with the existing claims manual.
- Manage service quality & KPIs monitoring associated to claims handling process, aligning with global initiatives.
- Understand & articulate Claims Management value proposition clearly.
- Deliver claims process awareness training to business colleagues.
- Adhere to legal requirements, industry regulations and customer quality standards set by the board.
- Ensure all regulatory and compliance policies are met in accordance with global guidelines.
- Adopt the DPDHL culture of professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive insurance & risk management service provision to customers.
Qualifications & Attributes:
- 2 + years insurance claims administrative experience in logistics industry.
- Degree in international shipping, insurance, legal or other closely related field.
- Strong affinity to precision and attention to details
- Strong data entry, processing and administrative skills
- Proficient in MS Office particularly Excel and PowerPoint
- Fluent in written & spoken English
- Experienced with operating in a matrix organisation, servicing multiple customers / stakeholders.
Key Responsibilities:
- Serve as a key member of IRM APAC Claims team, contributing to the achievement of the organizational business objectives.
- Manage high volume marine cargo / freight claims from different APAC countries, ensuring the claims are handled swiftly and efficiently, steering comprehensive investigation into the underpinned circumstances, reviewing and deciding on the validity of a claim, checking for any potentially fraudulent activity and proactively achieving economic, early resolution for all customer claims in accordance with industry standards and company guidelines.
- Pursue robust recovery action against the potential third liable parties including the actual carriers, subcontractors etc.
- Perform loss mitigation and root-cause analysis to identify corrective actions and drive service improvements.
- Maintain effective communications with business partners, customers, underwriters and external experts, including coordinating across multiple departments within the company.
- Enter the claims into the claims system and maintain the system entry in line with the existing claims manual.
- Manage service quality & KPIs monitoring associated to claims handling process, aligning with global initiatives.
- Understand & articulate Claims Management value proposition clearly.
- Deliver claims process awareness training to business colleagues.
- Adhere to legal requirements, industry regulations and customer quality standards set by the board.
- Ensure all regulatory and compliance policies are met in accordance with global guidelines.
- Adopt the DPDHL culture of professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive insurance & risk management service provision to customers.
Qualifications & Attributes:
- 2 + years insurance claims administrative experience in logistics industry.
- Degree in international shipping, insurance, legal or other closely related field.
- Strong affinity to precision and attention to details
- Strong data entry, processing and administrative skills
- Proficient in MS Office particularly Excel and PowerPoint
- Fluent in written & spoken English
- Experienced with operating in a matrix organisation, servicing multiple customers / stakeholders.
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